Can I Exchange an Item for a Different Product?

Yes, we're happy to help you exchange an item!

While we don't have an automated exchange system, we make exchanges easy through a simple process.

Option 1: Return & Reorder (Fastest)

For the quickest exchange:

1. Submit a return request through our Return Policy page form
2. Receive your RMA number (Return Goods Authorization)
3. Ship the original item back with the RMA number clearly marked
4. Place a new order on duluthcycle.com for the item you want

This method ensures you get your new item as fast as possible without waiting for us to receive your return first.

Option 2: Direct Exchange

Prefer to do a direct swap? Submit a return request through our Return Policy page and include in the message:

• Your original order number
• The item you're returning
• The item you'd like instead

We'll coordinate the exchange and let you know if there's any price difference to pay or refund.

Exchange Requirements

• Exchanges must be requested within 30 days of purchase
• Product must be in original condition
• Item must be not damaged or previously installed
• Include a copy of your invoice with the return

Return Shipping Costs

Situation	Who Pays Shipping?
We shipped wrong item	Duluth Cycle pays
Fitment issue (our data was wrong)	Duluth Cycle pays – 100% Fitment Guarantee
You ordered wrong item	Customer pays
You changed your mind	Customer pays

Ready to Start Your Exchange?

Submit a Return Request to get your RMA number and begin the process.

Once we receive and inspect your return, we'll process a refund to your original payment method.