We stand behind the quality of our products. If you received an item that's defective or was damaged during shipping, we'll replace it right away.
What Qualifies as Defective or Damaged
- Cracks, breaks, or tears in the product
- Shipping damage (crushed, punctured packaging that affected the item)
- Manufacturing defects that prevent normal use
- Items that don't match the product description
How to Report It
Contact us with:
- Your order number
- Photos of the defect or damage – Clear images help us improve quality control and process your replacement faster
- Brief description of the issue
What Happens Next
- We'll typically ship a replacement within 1 business day
- No need to return the defective item in most cases
- You'll receive a new tracking number once shipped
Our Quality Commitment
Many of our rubber products are manufactured in the USA by our parent company. When defects are reported, we investigate and address the root cause to prevent future issues.
Jan 15, 2026