Our warranties are designed to protect you from manufacturing defects – issues that occur due to problems with materials or workmanship. Here's what falls outside warranty coverage:
Not Covered: Crash & Impact Damage
❌ Damage from crashes, falls, or collisions
❌ Damage from hitting rocks, debris, or obstacles
❌ Damage from improper transport or storage
We know riders push limits – that's part of the fun! But impact damage isn't a manufacturing defect.
Not Covered: Normal Wear & Tear
❌ Gradual wear from regular use
❌ Cosmetic scratches or scuffs
❌ Fading from extended sun exposure (beyond material expectations)
❌ Minor surface imperfections that don't affect function
Not Covered: Installation & Modification Issues
❌ Damage from improper installation
❌ Modifications or alterations to the product
❌ Use of incompatible mounting hardware
❌ Damage from over-tightening or improper adjustment
Not Covered: Misuse & Neglect
❌ Damage from using products outside intended purpose
❌ Exposure to harsh chemicals or solvents
❌ Failure to follow care instructions
❌ Damage from extreme conditions beyond product specifications
Still Have Questions?
If you're unsure whether your issue is covered, reach out anyway! We're happy to review your situation. Sometimes damage that looks like it might not be covered actually is – and we want to help.
Contact us at help@duluthcycle.com with photos and a description, and we'll give you an honest assessment.
Beyond Warranty Options
Even if your issue isn't warranty-covered, we may be able to offer:
- Replacement parts at a discount
- Guidance on repairs
- Recommendations for preventing future issues
We value our customers and want to help whenever possible!