We've made our warranty claim process as simple as possible. If you believe your Duluth Cycle product has a warranty-covered defect, follow these steps:
Step-by-Step Warranty Claim Process
Step 1: Gather Your Information
Collect the following before contacting us:
- Order number or proof of purchase
- Product name and description
- Date of purchase (approximate is fine)
- Clear photos showing the defect or damage
Step 2: Contact Us
Email help@duluthcycle.com with:
- Subject line: "Warranty Claim – [Product Name]"
- Your order information
- Description of the issue
- Attached photos
Step 3: We Review Your Claim
Our team will review your claim, typically within 1-2 business days. We may ask follow-up questions to better understand the issue.
Step 4: Receive Your Replacement
Once approved, we'll ship your replacement product promptly at no charge to you.
Tips for Faster Processing
📸 Clear photos help! – Show the defect from multiple angles
📝 Be specific – Describe when and how you noticed the issue
🔢 Include order details – This helps us locate your purchase quickly
Questions?
If you're unsure whether your issue is covered under warranty, reach out anyway! We're happy to help assess the situation. Contact us at help@duluthcycle.com or call 763-231-7851 during business hours (9 AM – 5 PM).