If your order is taking longer than our estimated 3-5 business day delivery window, several factors could be at play:
Common Reasons for Delays:
| Reason | Explanation |
|---|---|
| Processing Time | Orders take 1-2 business days to process before shipping. The delivery estimate starts after your order ships. |
| Weekends & Holidays | Business days don't include weekends or federal holidays. An order placed Friday may not ship until Monday. |
| Weather Events | Severe weather can disrupt USPS delivery routes and cause regional delays. |
| High Volume Periods | During holidays (November-December especially), USPS experiences higher volume that can slow delivery. |
| Incorrect Address | Address errors can cause packages to be rerouted or returned, adding several days. |
| Rural Delivery | Some rural areas have less frequent mail service, extending delivery times. |
How to Check Your Order Status:
- Locate your tracking number in your shipping confirmation email
- Track your package at USPS.com/track
- Review the scan history to see where your package is in transit
What the Tracking Statuses Mean:
| Status | Meaning |
|---|---|
| Pre-Shipment | Label created; package not yet with USPS |
| In Transit | Package is moving through the USPS network |
| Out for Delivery | On the truck for delivery today |
| Delivered | Package has been delivered |
When to Contact Us:
Please reach out if:
- It's been more than 7 business days since your shipping confirmation (domestic)
- Tracking hasn't updated in more than 5 days
- Tracking shows an issue like "Undeliverable" or "Returned to Sender"
📧 Email: help@duluthcycle.com
📞 Phone: 763-231-7851
Jan 13, 2026