We understand how frustrating this is. Here's what to do:
Step 1: Check Thoroughly (Wait 24 Hours)
Sometimes USPS marks packages as delivered slightly before the actual delivery. Before taking action:
- ✓ Check your front porch, back door, and side entrances
- ✓ Look in bushes, behind planters, or inside screen doors
- ✓ Check your mailbox (small items ship in envelopes)
- ✓ Ask household members if they brought it inside
- ✓ Check with neighbors who may have received it by mistake
Note: Our products typically ship in brown paper envelopes or small packages—they may be tucked inside your mailbox.
Step 2: Verify the Delivery Address
Check your order confirmation email to make sure the shipping address was entered correctly.
Step 3: Contact Your Local Post Office
If 24 hours have passed and you still can't find your package:
- Visit USPS.com and enter your tracking number
- Note the delivery details (date, time, location)
- Call or visit your local post office with this information
- Request the carrier check their records or GPS scan location
Step 4: Contact Us
If your local post office can't help resolve the issue, reach out to us with your order number. We'll work with you to find a solution.
Jan 15, 2026