My Item Arrived Damaged - What Do I Do?

We're sorry your item arrived damaged—let's make it right!

All Duluth Cycle products are carefully packaged, but sometimes shipping damage occurs. Here's what to do:

Step 1: Document the Damage

Take clear photos of:

• The damaged item (multiple angles)
• The packaging (box, envelope, padding)
• The shipping label (if there's visible damage to the package)

This documentation helps us file claims with the carrier and improve our packaging.

Step 2: Submit a Return Request

Visit our Return Policy page and submit a return request with:

• Your name and email
• Your order number
• Reason for return: "Item arrived damaged"
• In the message, include a brief description and mention you have photos of the damage

Step 3: Receive Your RMA Number

We'll review your request and email you a Return Goods Authorization (RMA) number along with instructions on how to proceed.

Step 4: Resolution

We'll work with you on the best resolution:

• Replacement – We ship a new item to you
• Refund – We refund your original payment method

Let us know your preference when you submit your return request.

Return Requirements Reminder

• Request must be within 30 days of purchase
• Include a copy of your invoice if shipping the item back
• Mark the RMA number clearly on the outside of any return package

Questions?

Need help or unsure how to proceed? Submit an inquiry through our Return Policy page and we'll assist you.

Submit a Return Request