My Order Is Missing a Part - What Should I Do?

We carefully pack every order, but occasionally a part may be missed. We sincerely apologize if this happened to you—we'll make it right immediately.

What to Do

1. Double-check your package – Some small items (bearings, hardware, zip ties) may be tucked inside larger components or stuck in packaging corners.
2. Contact us with the following information:
   • Your order number
   • The specific part that's missing
   • Your shipping address (to confirm)
3. We'll ship the missing part – Replacement parts are typically shipped within 1 business day at no additional charge.

Response Time

We aim to respond within 24 hours and ship replacement parts the same or next business day.

No Return Required

You do not need to return anything. Simply let us know what's missing and we'll send it right out.